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Shipping & Returns

FREE SHIPPING ON ALL ORDERS OVER $500

 

Returns/Damaged Items Policy


We accept return for some defective merchandise but most of these are handled from the Manufacturer. . The buyer will be responsible for shipping cost.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

Firearms have a 1 day non firing inspection period. If there is a problem with the firearm please Contact Us immediately. Please do not take firearm out of the receiving store (DO NOT FILL OUT THE 4473) Taking the firearms home assumes the firearm has been inspected and in working order. If it is a new firearm and there is a manufacture defect we asked that you please contact the Manufacture directly to utilize their warranty programs. 

Items damaged during shipping can be returned and we will send a shipping label.  Please contact us for this Once the item arrived back to the store we will either give a full refund or send out a new item (if available) at no expense to the buyer.

Please Take Pictures of the Damaged Box and Item So a Claim Can Be Filed

All returns are subject to a 15% restocking fee

Shipping



We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to certain states or certain areas with in States.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

We ship using USPS, and UPS.

  • All small parts are typically shipped USPS Priority Mail. 

  • Long Guns and Large Items are shipped UPS Ground

  • Pistols are shipped UPS Express 3-Day

Upgraded Shipping is Available for Certain Items. Options are as Follow

  • UPS Priority Overnight
  • UPS Standard Overnight
  • UPS 2-Day
  • Fedex Express Saver

Order Restrictions

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a handgun, stockless shotgun, complete AR or AK receiver, or stripped lower receiver, YOU MUST be:

  1. A legal resident of the state in which you are ordering.
  2. 21 years of age or older to complete the transfer through your FFL.

Sale Restrictions

OTB Firearms operates in strict compliance with all federal, state, and local laws governing the sale of firearms, firearm parts, ammunition, and related accessories.

The restrictions implemented by OTB Firearms are not intended to be legal advice, and OTB Firearms makes no representations regarding the legality of any item in any specific jurisdiction. It is the customer’s sole responsibility to ensure full compliance with all applicable laws and regulations in their jurisdiction.

Customer Acknowledgment and Certification

By purchasing any item from Only The Best Firearms and Accessories, the customer certifies, acknowledges, and agrees to the following:

  • The customer is solely responsible for ensuring that the purchase, possession, ownership, and use of any item purchased from Only The Best Firearms and Accessories complies with all applicable federal, state, and local laws, regulations, and ordinances in the customer’s jurisdiction.
  • The customer has independently verified that its purchase and intended use of any item is legal in the customer’s state and local jurisdiction.
  • The customer agrees to release, indemnify, and hold harmless Only The Best Firearms and Accessories and its affiliates from any liability, claims, or legal consequences arising from the customer’s purchase, ownership, possession, or use of any item purchased from Only The Best Firearms and Accessories.

Failure to comply with applicable laws may result in severe legal penalties. If you are unsure about the legal status of an item in your area, consult a qualified attorney or local law enforcement before making a purchase.

No sales of ANY merchandise to:

  1. Chicago
  2. Massachusetts
  3. Washington D.C
  4. Puerto Rico
  5. U.S. Virgin Islands
  6. Guam
  7. American Samoa
  8. Northern Mariana Islands
  9. California

All firearms will be shipped to the premise address on the FFL license unless you call and request it to ship to the mailing address. All licenses will be validated through FFL EZ Check and must match exactly to avoid delays and cancellation. It is the responsibility of the dealer to ensure that OTBFirearms has an updated copy of the FFL license.

 

No ammunition, third-party items (Drop Ship) or ANY firearms will be shipped to a Post Office Box. 

Alabama

  1. Knives are Restricted to a 3-inch Blade limit in Montgomery
  2. Airguns must have an orange tip

Alaska

  1. Freight Forwarding is Required
  2. No Sales of Tannerite
  3. No Sales of Flamethrowers
  4. No Sales of Pepper Sprays or Gels
  5. No C02 Airguns

Arizona

  1. Airguns must have an orange tip
  2. No Sales of Stun Guns

Arkansas

  1. Pepper Sprays or Gels Cannot Exceed 5.9oz (170 ml/cc)
  2. Airguns must have an orange tip

California

These Restrictions apply to the entire State of California:

  1. No Sales of Suppressors/Silencers
  2. Ammo must ship to an FFL
  3. Barrels, uppers, and rifle kits must ship to an FFL
  4. Certain Third-Party Fulfilled Ammo will not be shipped
  5. Handguns must be on CA Approved Handgun Roster to ship
  6. No complete lower receivers
  7. No complete upper receivers with a barrel less than 16 inches
  8. No threaded pistol barrels
  9. Non-Compliant pistols will not be Shipped
  10. Non-Compliant rifles will not be Shipped
  11. Non-Compliant shotguns will not be Shipped
  12. No Magazines with a Capacity of 10+
  13. No Sales of Tannerite
  14. No Sales of Flamethrowers
  15. No Binary Triggers
  16. No Sales of Automatic Knives
  17. No .50 BMG Ammo
  18. No Binary Triggers
  19. Customers must consult their Local Laws regarding Knives before Purchasing
  20. No Sales of Pepper Sprays, Pepper Gels, Pepper Balls, or Pepper Guns
  21. Airguns must have an orange tip

No Sales of Ammo or Projectiles to:

  1. Los Angeles City
  2. Oakland City
  3. Sacramento City
  4. San Francisco County & City
  5. Avalon City
  1. California Gun Roster

Colorado

These Restrictions apply to the entire State of Colorado:

  1. No Sales of Ballistic Knives
  2. No Magazines with a Capacity of 15+ Rounds
  3. Airguns must have an orange tip
  4. Airguns can not exceed 500fps

Boulder County

  1. Non-Compliant AR and AK Pistols will not be Shipped
  2. No Stripped Receivers will be Shipped
  3. No Complete Receivers will be Shipped
  4. No Magazines with a Capacity of 10+ Rounds

Vail City

  1. Non-Compliant AR and AK Pistols will not be Shipped
  2. No Stripped Receivers will be Shipped
  3. No Complete Receivers will be Shipped
  4. No Magazines with a Capacity of 10+ Rounds

Denver County/City of Denver

  1. Non-Compliant AR and AK Pistols will not be Shipped
  2. No Stripped Receivers will be Shipped
  3. No Complete Receivers will be Shipped
  4. No Magazines with a Capacity of 15+ Rounds
  5. No AR or AK Parts will be Shipped

Connecticut

  1. No Stripped or Complete Receivers
  2. No Complete AR or AK Receivers
  3. No AR or AK Pistols
  4. No AR or AK Rifles
  5. No AR or AK Parts will be Shipped
  6. CTP Required for Ammo Purchases
  7. No Third-Party Fulfilled Ammo
  8. No Magazines with a Capacity of 10+
  9. CTP Required for Magazine Purchases
  10. No Sales of Binary Triggers
  11. No Sales of Threaded Barrels
  12. No Smoothbore (non-rifled) barrel firearms with a pistol grip, regardless of barrel length such as Remington Tac-14, Rock Island VRF14, Emperor Mogul Max Ultra, and the like.
  13. No Stabilizing Braces or Blades
  14. No Vertical Grips
  15. No Body Armor
  16. No Shrouds (Completely or Partially encircle the Barrel other than a Slide, Handguards)
  17. No Semi-Auto Rifles with more than 5 Round Capacity to residents under 21
  18. No Magazine or Ammo Sales to residents under 18 years of age
  19. No shotgun magazines over 5 rounds.
  20. No Sales of Automatic Knives
  21. Airguns must have an orange tip

Semi-Auto Rifle with a Detachable Magazine Cannot have:

  1. Folding/telescoping stock
  2. Threaded barrel
  3. Pistol Grip, Thumbhole Stock, or other Stock which allows an individual to grip the Firearm directly below any portion of the Action of the Firearm
  4. Forward Pistol Grip
  5. Flash Suppressor
  6. Grenade Launcher or Flare Launcher
  7. Bayonet mount

Semi-Auto Rifle with a Fixed Magazine Cannot have:

  1. More than 10 Rounds

Semi-Auto Pistols with a Detachable Magazine Cannot have:

  1. Magazine located outside of the Pistol Grip
  2. Threaded Barrel capable of accepting a Flash Suppressor, Forward Pistol Grip, or Silencer
  3. Shroud that encircles the Barrel except for a Slide
  4. Secondhand Grip
  5. Weigh more than 50oz

Semi-Auto Pistol with a Fixed Magazine cannot have:

  1. More than 10 Rounds

Semi-Auto Shotgun cannot have:

  1. Folding or Telescoping Stock
  2. Pistol Grip, Thumbhole Stock, or Stock that allows the individual to place the Trigger Hand under any portion of the Action
  3. Shroud that encircles the Barrel except for a Slide (Handguard)
  4. Ability to accept a Detachable Magazine
  5. Revolving Cylinder

Any Semi-Auto Firearm that is not a Pistol, Revolver, Rifle, or Shotgun cannot have:

  1. Pistol Grip, Thumbhole Stock, or other Stock that allows the individual to position the Trigger Hand under any portion of the action of the Firearm
  2. Ability to accept a Detachable Magazine outside of the Pistol Grip
  3. A Fixed Magazine more than 10 Rounds
  4. A Flash Suppressor or Silencer, or a Threaded Barrel
  5. A Shroud except a Slide
  6. A Secondhand Grip
  7. An Arm-Brace

Delaware

  1. No Sales of Suppressors/Silencers
  2. No Sales of Automatic Knives
  3. No Binary Triggers
  4. No Rifle or Shotgun Sales to any Resident of Delaware that is under 21 Years Old
  5. No variants of AR-15 or AK-47, Rifle or Pistol, or Completed Lowers are to be Sold or Shipped to Delaware
  6. Airguns can not be larger than .177 Cal
  7. No Semi-automatic, centerfire Rifle that can accept a detachable Magazine and has any of the following features:
    1. Folding or Telescoping Stock
    2. Pistol Grip or a Thumbhole Stock
    3. Forward Pistol Grip
    4. Flash Suppressor
    5. Grenade Launcher or Flare Launcher
    6. Semi-Automatic, Centerfire Rifle that has an Overall Length under 30 inches
  8. No Semi-Auto Shotguns are to be sold to residents of Delaware with the following characteristics:
    1. Possesses a Detachable Magazine
    2. Possesses both a Pistol Grip and Folding or Telescopic Stock
    3. Possesses a Revolving Cylinder
  9. No Semi-Automatic Centerfire Pistol with a Fixed Magazine that can accept more than 17 Rounds
  10. No Semi-Automatic Rifle with a Fixed Magazine than can accept more than 17 Rounds
  11. No Magazines with a Capacity Over 17 Rounds
  12. No Semi-Automatic Pistol that has a Detachable Magazine and has any of the following features:
    1. An Ammunition Magazine that attaches to the Pistol Outside of the Pistol Grip
    2. A Threaded Barrel
    3. A Shroud that is attached to, or Partially or Completely encircles the Barrel, except for a Slide
    4. A Second Hand Grip

Florida

  1. No Sales of Binary Triggers
  2. No Sales of Ballistic Knives
  3. Pepper Sprays or Gels cannot exceed 2oz (59 ml/cc)

Georgia

  1. Airguns Must have an orange tip

Hawaii

  1. No Sales of Suppressors/Silencers
  2. Freight Forwarding is Required
  3. No Third-Party Fulfilled Items
  4. No Handgun Magazines with a Capacity over 10 rounds
  5. Non-Compliant AR and AK Pistols will not be Shipped
  6. No Sales of Ammo or Projectiles
  7. Melting Point Restrictions Apply
  8. No Sales of Flamethrowers
  9. No Smoothbore (Non-Rifled) Barrel Firearms with a Pistol Grip, regardless of Barrel Length
  10. No Sales of Franklin Armory Binary Triggers
  11. No Sales of Automatic Knives
  12. No Sales of Pepper Sprays or Gels
  13. No Sales of Stun Guns
  14. No C02 Airguns

Idaho

  1. No Sales of Stun Guns

Illinois

These Restrictions apply to the entire State of Illinois:

  1. No Sales of Suppressors/Silencers
  2. No Sales to the City of Chicago
  3. No PSA Rock Handguns, Frames, or Parts
  4. No Handgun Magazines Over 15 Rounds
  5. No Rifle Magazines Over 10 Rounds
  6. No Shotgun Magazines Over 5 Rounds
  7. No shotguns with a revolving cylinder.
  8. No Serialized Receivers (Stripped or Complete)
  9. No Upper Receivers (Stripped or Complete)
  10. No AR or AK Pistols
  11. No AR or AK Rifles
  12. No Black Powder Firearms
  13. Melting Point Restrictions Apply
  14. FOID Required for Ammo Purchases
  15. No Third-Party Fulfilled Ammo
  16. No .50 Caliber Firearms or Ammo
  17. No Threaded Barrels
  18. No Rifle or Pistol kits
  19. No AR or AK Parts
  20. No Stabilizing Braces or Blades
  21. No Binary Triggers
  22. No Bump Stocks
  23. No Switchblade or Ballistic knives
  24. No Sales of Stun Guns
  25. Airguns can not exceed .18cal or 700 FPS

Chicago

  1. No Sales to the City of Chicago

Deerfield

  1. No Magazines Over 10 Rounds

Homewood

  1. No Magazines Over 10 Rounds

Dolton

  1. No Magazines Over 10 Rounds

Highland Park

  1. No Magazines Over 10 Rounds

Skokie

  1. No Magazines Over 10 Rounds

Cook County

  1. No Magazines Over 10 Rounds
  2. No Orders of Ammo will be Shipped.
  3. No Airguns

Iowa

  1. No Sales of Binary Triggers
  2. Airguns must have an orange tip

Kansas

  1. Airguns must have an orange tip

Maryland

These Restrictions apply to the entire State of Maryland:

  1. No Sales of Automatic Knives
  2. No Complete AR or AK Receivers
  3. Non-Compliant AR and AK Pistols will not be Shipped
  4. Non-Compliant AR and AK Rifles will not be Shipped
  5. Non-Compliant Handguns / Pistols will not be Shipped
  6. No Magazines with a Capacity of 10+ Rounds
  7. No Sales of Tannerite
  8. No Sales of Flamethrowers
  9. No Sales of Binary Triggers
  10. Handguns must be on Maryland's Handgun Roster to Ship
  11. No Sales of Stun Guns
  12. AR-15 Rifles must feature a Heavy Barrel
  13. No shotguns with a folding stock/revolving cylinder

No Sales of Ammo to the following jurisdictions:

  1. Annapolis
  1. Maryland Gun Roster
  2. Maryland Reviewed Firearms List

Massachusetts

No Sales to the State of Massachusetts

Michigan

These Restrictions apply to the entire State of Michigan:

  1. No Black Powder Firearms
  2. No pistols with an overall length greater than 26 inches.
  3. No Sales of Stun Guns
  4. No Sales of Short Barreled Rifles
  5. 3-in-1 Formula Pepper Sprays or Gels are not Permitted
  6. CS spray cannot exceed 1.2oz
  7. OC spray cannot exceed 10% strength

Warren

  1. No Sales of Flamethrowers

Minnesota

  1. Melting Point Restrictions Apply
  2. No Binary Triggers
  3. No Sales of Switchblade Knives
  4. No Sales of Automatic Knives
  5. No Sales of Stun Guns
  6. Airguns must have an orange tip

Nevada

  1. Pepper Sprays or Gels cannot exceed 2oz (59 ml/cc)
  2. No Sales of Binary Triggers

New Jersey

  1. No Sales of Suppressors/Silencers
  2. No Sales of Automatic Knives
  3. No Drop Ship Ammo
  4. FID Required for Ammo Purchases
  5. No Complete Receivers
  6. No Binary Triggers
  7. Non-Compliant AR or AK Pistols will not be Shipped
  8. Non-Compliant AR or AK Rifles will not be Shipped
  9. Non-Compliant Handguns or Pistols will not be Shipped
  10. Shotguns cannot have a magazine capacity of more than 6 rounds, a folding stock, or a pistol grip
  11. No Black Powder Firearms
  12. No Magazines with a Capacity of 10+ Rounds
  13. Pepper Sprays or Gels cannot exceed .75oz (20 ml/cc)

New Mexico

  1. No Sales of Automatic Knives

New York

These Restrictions apply to the entire State of New York:

  1. No Sales of Suppressors/Silencers
  2. No Sales of Automatic Knives
  3. No Third-Party Fulfilled Ammo
  4. No PSA Daggers or Rocks will be Shipped
  5. Ammo Shipments must be sent to an FFL
  6. No Complete Serialized Receivers will be Shipped
  7. Non-Compliant AR or AK Pistols will not be Shipped
  8. Non-Compliant AR or AK Rifles will not be Shipped
  9. Non-Compliant Handguns or Pistols will not be Shipped
  10. Non-Compliant Shotguns will not be Shipped
  11. No Smoothbore (Non-Rifled) Barrel Firearms with a Pistol Grip, regardless of Barrel Length
  12. No Black Powder Firearms
  13. Melting Point Restrictions Apply
  14. No Magazines with a Capacity of 10+ Rounds
  15. No Sales of Binary Triggers
  16. No Sales of Pepper Sprays or Gels
  17. No Replica Airguns

NYC, Manhattan, Bronx, Brooklyn, Queens & staten Island

  1. No Sales of Ammo or Projectiles
  2. No sales of Airguns

Buffalo

  1. No magazines over 5 rounds for semi-automatic centerfire rifles and shotguns.

North Carolina

  1. No Sales of Ballistic Knives
  2. Pepper Sprays or Gels cannot exceed 5.29oz (150mlcc)

North Dakota

  1. No Sales of Switchblade or Gravity Knives

Ohio

  1. No Black Powder Firearms
  2. No Sales of Ballistic Knives

Pennsylvania

These Restrictions apply to the entire State of Pennsylvania:

Philadelphia

  1. No Sales of Airguns

Rhode Island

  1. No Sales of Suppressors/Silencers
  2. No Magazines with a Capacity of 10+ Rounds
  3. No Sales of Binary Triggers
  4. No Sales of Stun Guns
  5. License Required for Purchase of Ammunition; resident must be 21 years or older and possess a Valid Pistol or Revolver Safety Certificate issued by the Department of Environmental Management.

Vermont

  1. No Sales of Automatic Knives
  2. No Rifle Magazines with a Capacity of 10+ Rounds
  3. No Handgun Magazines with a Capacity of 15+ Rounds

Washington State

  1. No Parts Kits
  2. No Build Kits
  3. No Rifle Kits
  4. No Pistol Kits
  5. No Completed Lowers
  6. No Stripped Lowers
  7. No Binary Triggers
  8. No Sales of Short Barreled Rifles
  9. No Essential Kits
  10. No Sales of Automatic Knives
  11. No Third-Party Fulfilled Ammo
  12. Airguns must have an orange tip
  13. Black Powder Firearms must ship to an FFL

Magazines

  1. No Magazines Over 10 Rounds for a Rifle
  2. No Magazines Over 10 Rounds for Handguns
  3. No Magazines Over 7 Rounds for a Shotgun

Rifles

  1. No Rifles with Thumbhole Stock on a Rifle
  2. No Telescoping Stocks
  3. No Barrel Shrouds
  4. No Flash Suppressors or Muzzle Devices on a Rifle
  5. No Forward Pistol Grips or Vertical Grips on a Rifle
  6. No Rifles under 30 inches
  7. No Semi-Auto Rifle under 30 inches
  8. No AR or AK Rifles

Shotgun

  1. No Shotguns with a Folding or Telescoping Stock
  2. No Shotguns with a Grip that is detached from the Stock
  3. No Forward Pistol Grips or Vertical Grips on a Shotgun
  4. No Shotguns with a Pistol Grip
  5. No Shotguns with a Thumbhole Stock
  6. No Shotgun Magazine more than 7 Rounds
  7. No Shotguns with a Revolving Cylinder

Pistols

  1. No pistols with a threaded barrel
  2. No pistol slides that include a threaded barrel
  3. No threaded pistol barrels
  4. No Barrel Shrouds
  5. No AR or AK Pistols
  6. No Telescoping Stocks
  7. No Pistols with a Second Grip

Washington D.C.

No Sales to Washington D.C.

Why hasn’t my tracking updated?

We ship most items via USPS. Sometimes they take a while to update tracking. Please allow up to 48 hours for tracking to update or show up in their system. It is not uncommon for USPS to miss scanning a package at one or more facilities. Sometimes a package will show “in transit” for several days without updating or won’t show any movement until it reaches the destination facility. This is completely normal and it usually means your package is delayed due to weather, holiday surge or other circumstances. 99 times out of 100 the package shows up at the next facility in route within a few days.

If you need to contact USPS about your package you can reach them at: 1-800-275-8777.

 

 

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